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Customer Support
MENA

Client Service Representative

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We are a fast-growing financial trading platform looking for a proactive and service-driven Client Service Representative to join our team. We pride ourselves on delivering award-winning customer experiences and best-in-class platform functionality. If you have a passion for client satisfaction and a background in finance or trading environments, this is your opportunity to join a dynamic and high-performing team.


In this role, you will be the first point of contact for clients, handling inquiries, account operations, and transaction support. Your ability to build rapport, solve issues efficiently, and guide clients through platform features will be crucial to their overall satisfaction and success in trading.


Responsibilities


  • Client Support: Respond to client inquiries via phone, email, or live chat, ensuring timely, clear, and helpful responses across all service channels.
  • Account Lifecycle: Handle all aspects of client account management including onboarding, updates, renewals, and account closures. Review applications, verify documents, and follow up on missing information.
  • Documentation & Compliance: Assist in the preparation and review of compliance reports including KYC, CDD, power of attorney, and dormant accounts. Ensure all documentation is correctly filed and up to date.
  • Transaction Processing: Accurately process client deposits, transfers, and withdrawals in coordination with back office and accounting, following proper verification protocols.
  • CRM Management: Maintain up-to-date and accurate client information in the CRM system in compliance with internal procedures and segregation of duties.
  • Issue Resolution & Follow-Up: Track, investigate, and resolve client issues promptly. Monitor recurring problems and provide feedback to management for system improvement.
  • Client Engagement: Proactively communicate with clients regarding new platform features, functionalities, or requirements. Provide training or onboarding guidance as needed.
  • Reporting: Monitor and report on inactive or dormant accounts. Provide periodic summaries of support tickets and client feedback to help shape service improvements.
Requirement


  • Education: Bachelor’s degree in Business, Finance, Economics, or a related field.
  • Experience: Minimum of 3 years in a customer support or client-facing role, preferably in the financial or fintech industry.
  • Technical Skills: Proficient in Microsoft Office Suite. Experience working with CRM platforms, support ticketing tools, and trading platforms (MT4/MT5) is a plus.
  • Soft Skills: Excellent communication, active listening, time management, and multitasking abilities. Detail-oriented with a strong sense of ownership and empathy.
  • Language Skills: Fluent in English (CEFR B2 or higher); additional languages, especially Arabic, are advantageous.
  • Regulatory Knowledge: Familiarity with financial regulations and compliance practices, particularly AML, KYC, and GDPR.
  • Availability: Flexibility to work shifts, weekends, or holidays based on client and business needs.
Join a results-driven environment where client satisfaction is at the heart of what we do. Advance your career with a forward-thinking team that values responsiveness, ownership, and integrity. This is your chance to grow in an exciting and evolving industry with a company that recognizes and rewards dedication and excellence.